Your privacy and the security of your health information are our top priorities. This policy explains how Ambula Connect collects, uses, and protects your data.
Last updated: February 14, 2026
Ambula Connect ("we," "us," or "our") operates a healthcare provider directory and referral platform that connects personal injury attorneys, clinics, and patients. We are committed to protecting your privacy and handling your personal and health-related information responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at ambulaconnect.com or use our services.
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources. The types of information we may collect include:
This includes your name, email address, phone number, mailing address, and professional credentials (for healthcare providers). When you create an account, submit a contact form, or request a referral, we collect the information you provide.
In the course of connecting patients with personal injury healthcare providers, we may process information about injury types, treatment needs, medical specialties sought, and referral details. We treat all health-related information with the highest level of care and in accordance with applicable healthcare privacy laws, including HIPAA where applicable.
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. We may use cookies and similar tracking technologies to collect this information.
We use the information we collect to operate, maintain, and improve our platform and services. Specifically, we use your information to: facilitate connections between personal injury attorneys, healthcare providers, and patients; process referrals and appointment requests; communicate with you about our services, updates, and promotional offers; personalize your experience on our platform; analyze usage patterns to improve our website and services; comply with legal obligations and enforce our terms of service; and prevent fraud, unauthorized access, and other harmful activities.
We will not use your health-related information for marketing purposes or sell it to third parties. Any use of protected health information (PHI) is strictly limited to facilitating the healthcare services you have requested.
Ambula Connect recognizes the importance of protecting health information under the Health Insurance Portability and Accountability Act (HIPAA). To the extent that we receive, create, maintain, or transmit Protected Health Information (PHI) on behalf of covered entities such as healthcare providers, we implement appropriate administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of that information.
Our HIPAA compliance measures include: maintaining Business Associate Agreements (BAAs) with covered entities where required; implementing access controls and encryption for PHI; training personnel on HIPAA requirements and privacy practices; conducting regular risk assessments to identify and mitigate potential vulnerabilities; and maintaining audit trails for PHI access and modifications. We do not use or disclose PHI for any purpose other than those permitted or required by our agreements with covered entities and applicable law.
We may share your information in the following circumstances: with healthcare providers and clinics to facilitate referrals and appointments you have requested; with attorneys or legal professionals involved in your personal injury case, with your consent; with service providers who assist us in operating our platform, such as hosting providers, analytics services, and communication tools, subject to confidentiality obligations; when required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Ambula Connect, our users, or the public; and in connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell, rent, or trade your personal information or health-related data to third parties for their marketing purposes. Any third-party service providers we work with are contractually obligated to protect your information and use it only for the purposes we specify.
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, regular security audits and vulnerability assessments, role-based access controls limiting data access to authorized personnel, secure data backup and disaster recovery procedures, and network monitoring and intrusion detection systems.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.
You have certain rights regarding your personal information. Depending on your location and applicable law, these may include: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information, subject to certain exceptions; the right to opt out of marketing communications at any time; the right to restrict or object to certain processing of your data; and the right to data portability in certain circumstances.
If your information includes Protected Health Information (PHI), you may also have additional rights under HIPAA, including the right to receive an accounting of disclosures of your PHI, the right to request restrictions on certain uses and disclosures, and the right to request confidential communications. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us understand how you use our website, remember your preferences, and improve our services. We use essential cookies required for the website to function properly, analytics cookies to understand usage patterns and improve performance, and functional cookies to remember your preferences and settings.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. We do not use cookies to collect or store Protected Health Information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For healthcare-related information, we follow applicable state and federal retention requirements, which may require us to maintain certain records for a minimum period. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe we may have inadvertently collected information from a minor, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice such as an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Ambula Connect — Email: privacy@ambulaconnect.com — Website: www.ambulaconnect.com/contact — You may also reach us through the contact form on our website. We will respond to your inquiry within 30 business days.